Privacy Policy – k66 Online Gaming

k66 operates an online gaming platform — including casino games, live casino, sports betting, slot games and associated services — accessible via the k66 website and the k66 mobile app. This Privacy Policy applies to all users of the k66 platform, including registered players and visitors who browse without registering.

When we refer to "k66", "we", "us" or "our" in this document, we mean the operator of the k66 platform. When we refer to "you" or "your", we mean any person who uses, accesses or registers on the k66 platform.

This Privacy Policy should be read alongside the k66 Terms and Conditions. By using the k66 platform, you acknowledge that you have read and understood this policy and agree to the collection and use of your information as described here.

k66 collects personal data in several ways — directly from you when you register and use the platform, automatically through your device and browser, and from third-party providers involved in operating the platform. The categories of data we collect include:

We do not intentionally collect any special categories of sensitive personal data (such as health, religious or political information). If you provide any such information in a support conversation, it will be treated with strict confidentiality and used only to resolve your specific query.

k66 uses the personal data we collect for the following purposes:

• Account Management: To create and maintain your k66 player account, verify your identity and manage your login credentials securely.
• Transaction Processing: To process PKR deposits via JazzCash, Easypaisa, Raast, Bank Transfer and cards, and to handle withdrawal requests to your verified payment method.
• Platform Delivery: To provide access to casino games, live casino, sports betting, slot games and promotions, and to personalise your experience on the platform.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, account misuse, money laundering and other prohibited conduct as described in our Terms and Conditions.
• Customer Support: To respond to your queries, resolve disputes and handle complaints through live chat and other support channels.
• Responsible Gaming: To monitor gaming activity and support players who may need access to deposit limits, cooling-off periods or self-exclusion tools.
• Marketing Communications: To send you information about promotions, bonuses and offers on k66 — but only where you have consented to receive such communications. You can opt out of marketing communications at any time from your account settings.
• Legal Compliance: To meet our obligations under applicable laws, including record-keeping and responding to lawful requests from relevant authorities.

We will not use your personal data for any purpose that is incompatible with those listed above without first informing you and, where required, obtaining your consent.

k66 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to deliver the k66 service you have signed up for — including account management, game access and payment processing.
• Legitimate interests: Processing for fraud detection, platform security, improving our services and communicating operationally important information to you.
• Legal obligation: Processing required to comply with applicable laws, including identity verification and anti-money-laundering checks.
• Consent: Where we rely on your consent — such as for sending promotional communications — you may withdraw that consent at any time through your account settings.

k66 does not sell your personal data to any third party. We share data only where it is necessary to operate the platform or comply with our obligations. The categories of recipients who may receive your data include:

• Payment Processors: JazzCash, Easypaisa, Raast and banking partners receive the minimum data required to process your PKR deposits and withdrawals.
• Identity Verification Providers: Third-party KYC services may process copies of your identification documents to confirm your identity.
• Game Providers: Casino and slot game software providers receive anonymised or pseudonymised session data to deliver games and calculate results.
• Fraud Detection Services: Specialist providers help monitor for suspicious activity and protect both you and the platform.
• Customer Support Platforms: Live chat and support tools process communication data to help our team respond to your queries.
• Legal and Regulatory Bodies: Where required by law, we may disclose data to relevant authorities. We will inform you of such disclosures unless prohibited from doing so.

All financial transactions on k66 are denominated in Pakistani Rupees (PKR). When you make a deposit using JazzCash, Easypaisa, Raast, a bank transfer or a card, we collect transaction references and amounts to credit your account and maintain accurate financial records.

k66 does not store your full card details or mobile wallet credentials on our servers. Payment credentials are handled directly by the relevant payment processor using their own security infrastructure. k66 only retains transaction references, amounts and timestamps for record-keeping and dispute resolution purposes.

The k66 website and app use cookies and similar technologies to make the platform function correctly and to improve your experience. Cookies are small text files stored on your device when you visit a website.

The types of cookies k66 uses include:

• Essential Cookies: Required for the platform to operate. These include session cookies that keep you logged in during your visit. Without these, certain features of k66 cannot function.
• Analytics Cookies: Help us understand how players use the platform — which pages are visited most, how long sessions last and where users tend to drop off. This data is used in aggregate and does not identify you personally.
• Preference Cookies: Remember your settings and preferences, such as language or display options, so you don't need to re-enter them each visit.
• Security Cookies: Support fraud detection and account security by identifying unusual login patterns or device changes.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect how k66 functions on your device. For the mobile app, similar data collection is governed by your device's app permissions settings.

k66 takes the security of your personal data seriously. We use a range of technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure. These include:

• Encryption of data in transit using SSL/TLS protocols.
• Secure storage of account passwords using industry-standard hashing techniques — k66 staff cannot view your password in plain text.
• Access controls that limit which members of our team can view personally identifiable information.
• Regular security monitoring and vulnerability assessments of the platform infrastructure.
• Two-step verification options for player accounts to reduce the risk of unauthorised access.

While we work hard to protect your data, no system is entirely immune to risk. If you believe your k66 account has been compromised, contact our support team immediately. You are also responsible for keeping your own login credentials secure — do not share your password with anyone.

k66 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. In practice, this means:

• Active Account Data: Retained for the lifetime of your account plus a reasonable period after closure to handle any outstanding disputes or regulatory queries.
• Financial Transaction Records: Retained for a minimum period in accordance with financial record-keeping requirements.
• Identity Verification Documents: Retained for the period required under anti-money-laundering obligations.
• Support Communications: Retained for a reasonable period to support quality assurance and dispute resolution.
• Marketing Preferences: Retained until you withdraw consent or close your account, whichever comes first.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

As a k66 player, you have rights in relation to the personal data we hold about you. You can exercise these rights by contacting the k66 support team. We will respond to your request within a reasonable timeframe.

• Right of Access: You can ask us to confirm whether we hold personal data about you and to provide a copy of that data.
• Right to Rectification: If any of the data we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to Erasure: In certain circumstances, you can ask us to delete your personal data. Note that some data must be retained for legal or regulatory reasons even after your account is closed.
• Right to Restrict Processing: You can ask us to limit how we use your data in certain situations — for example, while an inaccuracy is being investigated.
• Right to Object: You can object to processing carried out on the basis of legitimate interests, including direct marketing.
• Right to Data Portability: Where processing is based on your consent or a contract, you can ask us to provide your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where we rely on consent to process your data — such as for promotional communications — you can withdraw that consent at any time.

The k66 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered or attempted to register on k66, please contact our support team immediately so that we can take appropriate action, including account closure and deletion of any data collected.

k66 operates age verification checks as part of the account registration and ongoing KYC process. If a player cannot confirm they meet the age requirement, their account will be suspended pending review.

k66 may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer or applicable legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via their registered contact details or through an in-platform notification.

We encourage you to review this Privacy Policy periodically. Continued use of k66 after updated terms have been published constitutes your acceptance of the revised policy.

If you have any questions, concerns or requests relating to this Privacy Policy or the way k66 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week via the live chat feature on the k66 platform.

You can also reach us by email at the address displayed in the footer of this page. Our team will acknowledge your query promptly and work to resolve any concerns as quickly as possible.

For more information about your rights and how we handle data, you may also wish to review our Terms and Conditions and our Responsible Gaming page.